If you have a complaint or concern about the care and treatment you have received from any of the staff at Central Dales Practice please let us know. We hope that most problems can be sorted out easily and in a timely manner by raising this with the person concerned at the time. However, if your problem is not one that can be sorted out in this way, we would like you to let us know as soon as possible, as this will help us to establish what happened more easily. Please put your complaint in writing addressed to:
Central Dales Practice
The Health Centre
We will acknowledge your complaint within two working days and aim to have a full response to you within 21 days. We will investigate the matter to find out what went wrong, what could have been done differently, any lessons we can learn as a practice and ensure you receive an apology where this is appropriate.
Please note that we cannot deal with complaints raised on behalf of someone else unless they give us their express consent to do so (in writing).